Industry News
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VW dealers challenge Scout sales, Dealers adapt to market pressure, BMW profit drops as Lucid losses widen
Top Stories Group of 14 California Volkswagen dealers pushes back on Scout sales approach. Read More Dealers adapt as market pressures reshape April auto sales. Read More BMW profit drops, Lucid's net loss widens as global EV market diverges. Read More Nissan cuts hundreds of jobs as restructuring plan moves ahead. Read More Featured Interviews How AI...
Solutions Central
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Inside Automotive
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How AI is reshaping dealership operations, data strategy, the intelligent dealership model
Artificial intelligence (AI) is no longer a future consideration for car dealers. It’s a present-day competitive necessity. That is the central message from Todd Smith, CEO of QoreAI and author of The Intelligent Dealership: How AI and Data Transform Automotive Retail. Smith joins us on today’s episode of Inside Automotive...
Mergers & Acquisitions
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CBT Now
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How dealers can build trust to keep customers coming back
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
Edmunds Q1 report reveals rising negative equity as affordability pressures reshape trade-ins
Negative equity is vastly becoming a major pain point in the auto market, with more than 3 in 10 trade-ins now carrying upside-down loans, according to Edmunds. Joining us on the...
The hidden sales killer most professionals don’t even notice
Several sales professionals and small business owners are losing potential customers way before the first conversation ever happens… and unfortunately, most don’t even realize it’s happening. At least that is the...
Dealers risk wasting marketing dollars without trained oversight
Marketing inside dealerships is getting more complex, and the people running it are struggling to keep up. Some dealers are spending up to $100,000 a month on marketing with little...
How NADA’s education escalator is helping dealers build better teams in 2026
Dealers looking to stay competitive in today's rapidly shifting automotive landscape have one thing in common: they are investing in their people. That is the message from Camron Wilson, Vice...
Why the demo drive remains the most critical step in closing sales
The demo drive remains one of the most critical steps in a dealership’s sales process, yet it is often rushed or overlooked. On today's episode of CBT Now, Sean Gardner, instructor...
New York Auto Show sees robust consumer interest, ride-and-drive engagement
Mark Schienberg, president of the Greater New York Automobile Dealers Association\ (GNYADA), reports that the 126th New York International Auto Show is drawing large crowds, strong consumer engagement, and renewed...
CBT News Shorts
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How dealers can build trust to keep customers coming back
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer for life. Most of the time, they simply stop coming back, and you will never know why. While most customer satisfaction...
Executive Profile
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Serra Automotive’s Joe and Matt Serra on fostering a great culture and future plans for the 50-year-old dealer group
Recently, Jim Fitzpatrick had the opportunity to visit the Serra Automotive headquarters in Fenton, Michigan. On this episode of the Executive Profile, he is joined by the President and CEO...
How Troy Duhon built a legacy of giving back while leading Premier Auto Group
For Troy Duhon, success in the automotive industry isn't just about selling cars—it's about making an impact. As the founder of Premier Automotive Group and co-founder of Giving Hope New...
Vaden Automotive’s Jane Vaden Thacher on succession, service, and scaling up
Jane Vaden Thacher, president and dealer operator of Vaden Automotive, leads one of the largest privately held automotive groups in the Southeast with 762 employees across 13 stores. In today’s...From Our Publishing Partners
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AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to move forward or move on. What we see is pretty simple. Volume comes in peaks and valleys, and the staffing model...
