Industry News
Presented by
FTC secures $4M Nissan dealer settlement, Wholesale prices drop, JD Power finds owners prefer simple tech.
Top Stories Owners rate simple tech higher than advanced automation, JD Power finds. Read More FTC, Connecticut secure $4 million settlement with Nissan dealer over unauthorized fees. Read More Wholesale used-vehicle prices dip in mid-August, Manheim reports. Read More Dealers turn to fixed ops as vehicle sales soften. Read More Featured Interviews Navigating through the AI hype...
Solutions Central
View All
Inside Automotive
View All
Navigating through the AI hype to drive real ROIÂ
Artificial intelligence (AI) is dominating headlines across the automotive retail sector, but for dealerships, adopting the technology is only the beginning. On the latest episode of Inside Automotive, Greg Uland, Vice President of Marketing at Reynolds and Reynolds, joins us to explore how successful AI adoption starts with a problem...
Fixed-Ops News, Content, Coaching and Analysis
Presented by
CBT Now
View All
How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
Navigating negative equity, credit challenges and pricing transparency in F&I in 2026
Negative equity is rising, loan terms are stretching, and F&I managers are being asked to do more than ever. Paul Brown, Vice President and partner at Ascent Dealer Services and the host...
CBT News Shorts
Featured
View All
Navigating through the AI hype to drive real ROIÂ
Artificial intelligence (AI) is dominating headlines across the automotive retail sector, but for dealerships, adopting the technology is only the beginning. On the latest episode of Inside Automotive, Greg Uland, Vice President of Marketing at Reynolds and Reynolds, joins us to explore how successful AI adoption starts with a problem...
Executive Profile
Presented by
Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
View All
The next phase of digital retail is connection
Digital retail has grown up. Now dealerships need to better connect the journey. Automotive retail has changed significantly over the past several years, but the biggest shift may not be where consumers begin the buying process. It is how they expect that process to continue once they walk into your store. Consumers...
