Can Mobile Service Keep Customers Loyal? Hidden Fees, VinSolutions Probe | CBT Live (10.27.26)
Industry News
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GM fleet sales hit 2019 high, Porsche deliveries fall, AI changes how dealerships sell
Top Stories GM fleet sales hit highest level since 2019 as truck redesigns approach. Read More Porsche cuts China exposure as global deliveries fall 16%. Read More Hacking group claims data theft at VinSolutions, Cox investigating 'suspicious activity'. Read More Cox Automotive reports dealer inventory builds to 82-day supply. Read More Featured Interviews Don't let old...
Solutions Central
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Inside Automotive
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How myKaarma handles surcharge compliance even across state lines
Dealer groups with stores in several states must follow a different set of surcharge rules in each one. A payments partner that tracks those rules and trains staff to explain them keeps the customer experience clear. On the latest episode of Inside Automotive, Panos Kotselas, Senior Director of Payment Operations at...
Mergers & Acquisitions
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CBT Live
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David Spisak says dealers must audit for AI, launches new show on CBT News
Shoppers are using AI tools to research vehicles before they reach a dealership website, and many stores are not set up to be found. Dealers who haven't audited their sites...
Why connected data matters for dealership AI strategies
For multi-location dealership groups, adopting new technology is only part of the challenge since systems must communicate, data must stay accurate, and employees need to understand how the tools support...
Len Bellavia breaks down the legal fight over Scout Motors’ sales model
A California court has allowed the California New Car Dealers Association’s (CNCDA) lawsuit challenging Scout Motors’ direct-to-consumer sales plans to move forward, giving Volkswagen and Scout another legal hurdle to...
Raul Tomsa brings management experience back to the showroom floor
For automotive salespeople considering social media, going viral isn't the only measure of success. Raul Tomsa, known online as “Vincierge,” believes consistent content can put a salesperson in front of...
Growing revenue and customer loyalty through mobile service
Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...
Jeremy Raaymaker brings ‘Baddie in a Benz’ back with a focus on customer connection
As vehicle shoppers arrive at dealerships armed with prior online research, pricing information and product comparisons, salespeople need to offer more than answers. Jeremy Raaymaker, Van and Fleet Specialist at...
VIP Auto Group replaces outside software with custom-built AI tools
As dealerships evaluate the growing number of AI tools available to them, VIP Auto Group is taking a different approach by building solutions in-house. Ben Sporn, the group’s Chief Marketing...
Featured
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Don’t let old beliefs cap your own sales, use AI to break out of your zone
AI is changing how dealerships sell, yet many stores still run on old beliefs about what is possible. Those beliefs capped sales long before the technology arrived and that mindset shapes goals, store design and how salespeople are set up to sell. On today’s episode of Training Camp with Adam Marburger,...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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Building a more efficient payment experience
The flow of payments through a dealership is a fast-moving network. It begins with customers submitting payments through an ever-expanding variety of modern applications. From there, transactions migrate through a series of systems and institutions that must work together to carry each payment through to completion. Multiply these motions across F&I,...
