Industry News
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Trump admin challenges Ford’s China partnerships, Wholesale prices dip 0.9%, GM expands security cameras
Top Stories Trump administration challenges Ford’s partnerships with Chinese companies. Read More Wholesale prices dip 0.9% in August while inventory levels drop. Read More GM expands security camera features to more 2027 models. Read More Affordability squeeze drags down dealer sentiment in Q3. Read More Featured interviews Honda and Acura dealer M&A activity creates opportunities for growth and...
Solutions Central
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Inside Automotive
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How customer reviews are becoming a new source of dealership intelligence
For years, dealerships have centered reputation management around building a positive image. Dealers worked to collect five-star reviews, respond to customer feedback and strengthen their online presence, giving shoppers another reason to consider their stores. But as artificial intelligence (AI) changes how consumers research businesses and decide where to spend...
Fixed-Ops News, Content, Coaching and Analysis
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CBT Now
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How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
Negotiation expert reveals secrets to fighting less and winning more
Difficult conversations come up constantly in the car business. It could be a tense talk with a partner, a tough conversation with an employee, or a high-stakes negotiation with a...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
Featured
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Honda and Acura dealer M&A activity creates opportunities for growth and succession
What’s happening behind the scenes in the Honda and Acura dealer market? On today’s Inside M&A, Dave Cantin, Founder, CEO, and Chairman, and Ray Mikiciuk, Managing Director of the Dave Cantin Group, join us to discuss M&A and what dealers need to know. Mikiciuk, bringing more than three decades of Honda...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
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The next buyer may arrive through AI. Can your website complete the sale?
In my CBT News interview with Jim Fitzpatrick, I wanted to move the AI conversation beyond buzzwords. Dealers are hearing a lot about AI right now, but the real issue is not whether AI can answer a shopper's question. The bigger question is whether your dealership can complete the transaction...
