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Trump admin set to finalize fuel-economy, Hyundai sales fall, CDK study shows dealership worker satisfaction
Top Stories Trump administration set to finalize major fuel-economy rollback. Read More Hyundai sales hit four-year low as South Korea strikes disrupt production. Read More Dealership worker satisfaction high but newer employees more likely to leave, CDK study finds. Read More China tightens overseas rules for automakers as global expansion accelerates. Read More Featured interviews How...
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Inside Automotive
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Why AI + analytics is the real winning formula for dealership websites
There’s no question that artificial intelligence (AI) is rapidly transforming the retail automotive industry by promising to streamline operations and elevate the digital customer experience. However, as dealers eagerly embrace these tools, many fall into the trap of assuming that an AI-generated answer is inherently accurate. On the latest episode of...
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CBT Now
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How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
Negotiation expert reveals secrets to fighting less and winning more
Difficult conversations come up constantly in the car business. It could be a tense talk with a partner, a tough conversation with an employee, or a high-stakes negotiation with a...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
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AIADA’s Cody Lusk calls on dealers to help block Chinese vehicles from U.S. market
The debate over whether Chinese automakers should gain greater access to the U.S. market is moving quickly, and dealers are increasingly finding themselves in the middle of the conversation. Cody Lusk, President and CEO of the American International Automobile Dealers Association (AIADA), joins us on today’s CBT Live segment to...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
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When AI helps buyers choose, will it choose your dealership?
Artificial intelligence has moved past buzzword status and is reshaping how consumers shop for vehicles. But the automotive industry is on the cusp of a much larger transformation: AI buying. In my conversation with CBT News Co-Founder Jim Fitzpatrick on Inside Automotive, I explain why this shift matters now, what an...
