Audi Plans First U.S. Plant in Georgia, Scout Ruling, Dealer Data, Spisak | CBT Live (10.26.26)
Industry News
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California dealers’ lawsuit over Scout direct sales moves forward, Audi to build US factory, Salesperson performance holds steady
Top Stories Court rejects Volkswagen and Scout bids to dismiss dealer lawsuit. Read More Audi to build first U.S. factory in Georgia with capacity for 200,000 vehicles. Read More Car salesperson performance holds steady as buyer satisfaction slips. Read More U.S. economy grew 2.2% in Q2, consumer spending up. Read More Featured Interviews Tune in to...
Solutions Central
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Inside Automotive
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How myKaarma handles surcharge compliance even across state lines
Dealer groups with stores in several states must follow a different set of surcharge rules in each one. A payments partner that tracks those rules and trains staff to explain them keeps the customer experience clear. On the latest episode of Inside Automotive, Panos Kotselas, Senior Director of Payment Operations at...
Mergers & Acquisitions
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CBT Live
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David Spisak says dealers must audit for AI, launches new show on CBT News
Shoppers are using AI tools to research vehicles before they reach a dealership website, and many stores are not set up to be found. Dealers who haven't audited their sites...
Why connected data matters for dealership AI strategies
For multi-location dealership groups, adopting new technology is only part of the challenge since systems must communicate, data must stay accurate, and employees need to understand how the tools support...
Len Bellavia breaks down the legal fight over Scout Motors’ sales model
A California court has allowed the California New Car Dealers Association’s (CNCDA) lawsuit challenging Scout Motors’ direct-to-consumer sales plans to move forward, giving Volkswagen and Scout another legal hurdle to...
Raul Tomsa brings management experience back to the showroom floor
For automotive salespeople considering social media, going viral isn't the only measure of success. Raul Tomsa, known online as “Vincierge,” believes consistent content can put a salesperson in front of...
Growing revenue and customer loyalty through mobile service
Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...
Jeremy Raaymaker brings ‘Baddie in a Benz’ back with a focus on customer connection
As vehicle shoppers arrive at dealerships armed with prior online research, pricing information and product comparisons, salespeople need to offer more than answers. Jeremy Raaymaker, Van and Fleet Specialist at...
VIP Auto Group replaces outside software with custom-built AI tools
As dealerships evaluate the growing number of AI tools available to them, VIP Auto Group is taking a different approach by building solutions in-house. Ben Sporn, the group’s Chief Marketing...
Featured
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David Spisak says dealers must audit for AI, launches new show on CBT News
Shoppers are using AI tools to research vehicles before they reach a dealership website, and many stores are not set up to be found. Dealers who haven't audited their sites for AI search risk losing visibility with in-market buyers. David Spisak, President and CEO of Disruptive Growth Solutions, joins us...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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The dealership data hiding in customer conversations
Dealerships have never had more data. Dealer management systems, CRMs, digital retailing platforms, marketing tools and F&I reporting give leaders access to a steady stream of performance metrics. With a few clicks, a dealer can see gross profit, PVR, product penetration, close rates, appointment activity, CSI scores and dozens of...
