Where Are Dealers Losing Service Customers? Ex-Xerox CEO on AI, GM EV Recall | CBT Live (11.09.26)
Industry News
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Wholesale used-car prices rise, Collision shops signal economic pressures, Dealers miss CPO opportunities
Top Stories Wholesale used-vehicle prices rise 2% year over year in October. Read More Collision repair shops offer an early look at economic pressures facing auto industry. Read More Tesla to refund Cybertruck deposits as production winds down. Read More BMW expands battery supplier network in U.S. and Europe. Read More Featured Interviews AutoVision President on...
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Inside Automotive
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How Mercedes-Benz of Columbus North opened America’s first AMG Brand Center
In a world dominated by digital retailing and remote buying, building a standalone destination dealership requires a fundamental commitment to customer experience. On today’s special edition of Inside Automotive, we traveled to Sunbury, Ohio, to sit down with Kevin Moreno, President and General Manager of the newly opened Mercedes-Benz of...
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Former Xerox CEO says dealers should treat AI agents as part of the workforce
Dealers weighing how far to take artificial intelligence are also asking what it means for their people and their customers. The answer starts with good data, clear measurement, and a...
Why service BDC training matters to dealership retention
Dealerships can invest in service technology, build business development centers and track customer satisfaction scores, but Jeff Cowan says none of that matters if customers don't know what to expect...
AI, EVs and hybrids are changing automotive retail
From artificial intelligence and autonomous vehicles to the evolving mix of electric, hybrid and gas-powered vehicles, the automotive industry is entering a period of vast technological change. On today’s CBT...
Building stronger dealership teams through trust and accountability
A historic 35-hour military mission that helped launch Operation Desert Storm gave retired U.S. Air Force Col. Trey Morriss a firsthand understanding of what it takes to lead under pressure....
What GM’s hybrid shift can and can’t do for its market position
Hybrids are driving much of the sales growth at the brands that offer them, and automakers that were slow to build them are working to catch up. For instance, General...
Economic uncertainty puts pressure on Washington to find common ground
Although Democrats won majorities in the House and Senate in Tuesday’s midterm elections, the shift in power could change how Washington approaches tariffs, energy prices, and regulation and dealers could...
Midterm results put affordability and trade policy in focus for auto dealers
While the midterm elections delivered a clear message about voter concerns over affordability, the results could reshape the policy environment facing auto dealers. During today’s CBT Live segment, San Tan...
Featured
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How Mercedes-Benz of Columbus North opened America’s first AMG Brand Center
In a world dominated by digital retailing and remote buying, building a standalone destination dealership requires a fundamental commitment to customer experience. On today’s special edition of Inside Automotive, we traveled to Sunbury, Ohio, to sit down with Kevin Moreno, President and General Manager of the newly opened Mercedes-Benz of...Stats, Trends, and Updates
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
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Choosing a modern payment processor that can keep up with what’s next
Not long ago, the standard for modern payments began and ended with reliable credit card processing. Today, customers expect more choices. Convenience is a fundamental staple in daily consumer transactions, and dealership transactions are no exception. In order to present customers with a modern customer experience, dealerships must maintain a cutting-edge...
