Industry News
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GM workers approve Sierra deal, Ford names Energy president, Honda-Nissan deepen software partnership
Top Stories GM workers approve deal to add heavy-duty Sierra production in Ontario. Read More Ford names new President of Ford Energy. Read More Honda, Nissan deepen software partnership with next-gen vehicle architecture. Read More Fed chair signals rates could rise again as inflation remains high. Read More Featured interviews Why AI + analytics is the...
Solutions Central
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Inside Automotive
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Why AI + analytics is the real winning formula for dealership websites
There’s no question that artificial intelligence (AI) is rapidly transforming the retail automotive industry by promising to streamline operations and elevate the digital customer experience. However, as dealers eagerly embrace these tools, many fall into the trap of assuming that an AI-generated answer is inherently accurate. On the latest episode of...
Fixed-Ops News, Content, Coaching and Analysis
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CBT Now
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How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
Negotiation expert reveals secrets to fighting less and winning more
Difficult conversations come up constantly in the car business. It could be a tense talk with a partner, a tough conversation with an employee, or a high-stakes negotiation with a...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
Featured
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Why AI + analytics is the real winning formula for dealership websites
There’s no question that artificial intelligence (AI) is rapidly transforming the retail automotive industry by promising to streamline operations and elevate the digital customer experience. However, as dealers eagerly embrace these tools, many fall into the trap of assuming that an AI-generated answer is inherently accurate. On the latest episode of...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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CDK outlines how dealers can make data and AI work harder
For dealerships, having more data doesn't automatically mean having better insights. Joining this edition of CBT Live is Leigh Ann Conver, Senior Director of Product Marketing for Data & Intelligence at CDK, to explain how connected data, AI and predictive analytics can help dealers make smarter decisions without adding another...
