Why Veterans Belong in Auto Dealerships: Battle Buddy Leadership, Hertz Lots | CBT Live (11.11.26)
Industry News
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FTC reaches agreement with Stream Auto, Nissan expands exports, Inside America’s 1st AMG brand
Top Stories FTC reaches agreement with Stream Auto Outlet over deceptive vehicle pricing. Read More Nissan expands exports of China-developed vehicles as competition intensifies. Read More CarGurus on used inventory grows while 36% of listings age past 60 days. Read More Average new vehicle price hits record $51,109 in October. Read More Featured Interviews Inside America’s...
Solutions Central
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Inside Automotive
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Inside America’s first AMG Brand Center at Mercedes-Benz of Columbus North
The first dedicated Mercedes-AMG brand center in the United States is giving customers a new way to experience the luxury performance brand while highlighting the role dealerships still play in an increasingly digital retail environment. On this exclusive episode of Inside Automotive, we spoke with President Kevin Moreno, U.S. Senator...
Fixed-Ops News, Content, Coaching and Analysis
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Mergers & Acquisitions
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CBT Live
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Why dealerships should look beyond resumes when recruiting veterans
In recognition of this year's Veterans Day, CBT Live Co-Hosts Jim and Bridget Fitzpatrick sat down with Michelle Melecio Taylor, U.S. Army National Guard veteran and VP of Customer Success at UVeye, who...
Don Hall, Katie Lamphere explain why veterans belong in automotive
Today is Veterans Day, and everyone at CBT News would like to thank all of the men and women who have served our country. Many of those veterans now have...
Mark Schienberg explains the economic impact of New York’s franchised dealerships
New York's franchised auto dealers generate more than $70 billion in economic activity and support tens of thousands of jobs, according to a new report from the Greater New York...
Closing on value, not just numbers, can win more deals
Dealers and managers are describing the market very differently right now, with some saying things are pretty good and others calling it iffy at best. Either way, sales teams that...
Former Xerox CEO says dealers should treat AI agents as part of the workforce
Dealers weighing how far to take artificial intelligence are also asking what it means for their people and their customers. The answer starts with good data, clear measurement, and a...
Why service BDC training matters to dealership retention
Dealerships can invest in service technology, build business development centers and track customer satisfaction scores, but Jeff Cowan says none of that matters if customers don't know what to expect...
AI, EVs and hybrids are changing automotive retail
From artificial intelligence and autonomous vehicles to the evolving mix of electric, hybrid and gas-powered vehicles, the automotive industry is entering a period of vast technological change. On today’s CBT...
Featured
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Why dealerships should look beyond resumes when recruiting veterans
In recognition of this year's Veterans Day, CBT Live Co-Hosts Jim and Bridget Fitzpatrick sat down with Michelle Melecio Taylor, U.S. Army National Guard veteran and VP of Customer Success at UVeye, who has more than 25 years of experience in the auto industry. Taylor shared how her military service shaped the leadership...Stats, Trends, and Updates
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
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Choosing a modern payment processor that can keep up with what’s next
Not long ago, the standard for modern payments began and ended with reliable credit card processing. Today, customers expect more choices. Convenience is a fundamental staple in daily consumer transactions, and dealership transactions are no exception. In order to present customers with a modern customer experience, dealerships must maintain a cutting-edge...
