Industry News
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Canada retaliates with tariffs, JLR cuts 4,000 jobs, VW sells German factory
Top Stories Canada retaliates with tariffs as U.S. trade tensions escalate. Read More JLR to cut 4,000 jobs as tariffs, Chinese competition add pressure on automaker. Read More Volkswagen sells German factory for conversion to defense production. Read More August sales remain strong despite rising vehicle payments. Read More Featured interviews How customer reviews are becoming...
Solutions Central
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Inside Automotive
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How customer reviews are becoming a new source of dealership intelligence
For years, dealerships have centered reputation management around building a positive image. Dealers worked to collect five-star reviews, respond to customer feedback and strengthen their online presence, giving shoppers another reason to consider their stores. But as artificial intelligence (AI) changes how consumers research businesses and decide where to spend...
Fixed-Ops News, Content, Coaching and Analysis
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CBT Now
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How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
Negotiation expert reveals secrets to fighting less and winning more
Difficult conversations come up constantly in the car business. It could be a tense talk with a partner, a tough conversation with an employee, or a high-stakes negotiation with a...
How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
Featured
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How the Jeff Wyler Automotive Family is taking its team culture to the next level
The Jeff Wyler Automotive Family recently announced a partnership with the University of Cincinnati that goes far beyond putting a dealership name on a jersey. CEO David Wyler sees the relationship as an extension of the dealership group's culture, community ties and team-oriented approach to business. Wyler joins us on the latest CBT...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
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The next buyer may arrive through AI. Can your website complete the sale?
In my CBT News interview with Jim Fitzpatrick, I wanted to move the AI conversation beyond buzzwords. Dealers are hearing a lot about AI right now, but the real issue is not whether AI can answer a shopper's question. The bigger question is whether your dealership can complete the transaction...
