Who Takes Over When AI Hands Off Your Leads? GM Profit Jumps, Ford Recall | CBT Live (10.20.26)
Industry News
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GM to add hybrid models, Used-car prices hit record levels, Mitsubishi dealer closed on weekends
Top Stories General Motors to add hybrid models as rising fuel prices increase demand. Read More Used-car prices hit highest level since 2022 as supply improves. Read More NHTSA finalized lower CAFE standards for model year 2026-2031. Read More NADA elects second woman as chairman for 2027. Read More Featured Interviews Closed on weekends: Dealership puts the...
Solutions Central
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Inside Automotive
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How myKaarma handles surcharge compliance even across state lines
Dealer groups with stores in several states must follow a different set of surcharge rules in each one. A payments partner that tracks those rules and trains staff to explain them keeps the customer experience clear. On the latest episode of Inside Automotive, Panos Kotselas, Senior Director of Payment Operations at...
Mergers & Acquisitions
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CBT Live
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How dealers can align AI tools to turn more leads into done deals
AI assistants now answer dealership leads around the clock, but the handoff to a human is where many appointments fall apart. On today’s CBT Live segment, Durran Cage, Founder and...
Karl Brauer sees opportunity in performance, exclusivity
While Tesla’s flying Roadster concept is drawing attention for its unconventional technology, Porsche’s new Mission S supercar points to a different approach to performance. Karl Brauer, Executive Analyst at iSeeCars,...
CADA CEO updates Scout lawsuit, EV sales and Sunday sales ban
Colorado dealers are fighting a direct-sales lawsuit while EV sales fall and the Sunday sales ban faces a challenge. On today’s edition of CBT Live, Matthew Groves, President and CEO...
How advanced vehicle technology creates new challenges for dealers
From advanced headlights to connected-car data collection, new vehicle technology is creating more opportunities for dealers to educate customers before and after a sale. Lauren Fix, Automotive Expert and Founder...
How dealership leaders can motivate teams without raising pressure
As dealerships navigate economic uncertainty and prepare for year-end targets, leaders must find ways to keep employees engaged without allowing pressure to undermine performance. Tyler Dickerhoof, Founder of Impact Driven...
Record car payments, 84-month loans raise affordability concerns
Record monthly vehicle payments and longer loan terms are raising new concerns about how consumers will manage the cost of car ownership. Jessica Caldwell, Head of Insights at Edmunds, joins...
“Andrea Sells Cadillac” shares the social media habits that bring in buyers
Salespeople who skip social media may miss out on a steady source of leads and referrals. Video lets buyers get comfortable with a salesperson well before they walk into the...
Featured
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Closed on weekends: Dealership puts the ‘people first’ model to the test
Weekends are typically days most dealers depend on, according to dealer principal and consultant Jonathan Dawson. But right now his dealership, Cherokee Mitsubishi, is closed on Saturdays and Sundays for sales and service. On today’s episode of Mind Your Own Business, Dawson explains how the decision to close on weekends...
Executive Profile
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Frank Carbone on Holman’s legacy, expansion and the next 100 years
Frank Carbone started out parking cars and changing oil at a Ford store in Fort Lauderdale when he was just a teenager. Today, he oversees nearly 60 dealerships representing 32 brands as President of Retail Automotive at Holman. The company has doubled in size twice in the past 10 years....
From Our Publishing Partners
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The dealership data hiding in customer conversations
Dealerships have never had more data. Dealer management systems, CRMs, digital retailing platforms, marketing tools and F&I reporting give leaders access to a steady stream of performance metrics. With a few clicks, a dealer can see gross profit, PVR, product penetration, close rates, appointment activity, CSI scores and dozens of...
